I'd ahve stuck teh CD in and rebooted to it right there... and said "yup, no boot. It's dead. What now?"
Actually had that happen with my Xbox 360 and the red ring of doom. Guy in India started through his script and wanted me to start it up and do some software tbx'ng. So I did... carefully describing "Ok, power's on... booting... there's the splash screen, got a menu... go where? Ok... Oh, it's frozen... there's the red ring, three lights. That work for ya?"
He was satisfied since he got to run his program through to the end like a good cog, and I got my refurb'ed 'Box in the mail a week and a half after I sent mine in.
Treat 'em like a program path... can't break and debug, might as well follow along to the error point.
My experience with Dell is fed/corporate. They bend over backwards for me. Unfortunately they also tend to jump the team's head and talk directly to the budgeteers behind our backs to convince them to buy stuff that's not what we're asking for, carefully crafted conniving to get in things that are going to be ok for *a while* but will need pricey upgrades or replacement later and end up running 1.5-2x the time span cost of what we outlined to start with. In our case, tech sup == wonderful, sales team == the debbil.
no subject
I'd ahve stuck teh CD in and rebooted to it right there... and said "yup, no boot. It's dead. What now?"
Actually had that happen with my Xbox 360 and the red ring of doom. Guy in India started through his script and wanted me to start it up and do some software tbx'ng. So I did... carefully describing "Ok, power's on... booting... there's the splash screen, got a menu... go where? Ok... Oh, it's frozen... there's the red ring, three lights. That work for ya?"
He was satisfied since he got to run his program through to the end like a good cog, and I got my refurb'ed 'Box in the mail a week and a half after I sent mine in.
Treat 'em like a program path... can't break and debug, might as well follow along to the error point.
My experience with Dell is fed/corporate. They bend over backwards for me. Unfortunately they also tend to jump the team's head and talk directly to the budgeteers behind our backs to convince them to buy stuff that's not what we're asking for, carefully crafted conniving to get in things that are going to be ok for *a while* but will need pricey upgrades or replacement later and end up running 1.5-2x the time span cost of what we outlined to start with. In our case, tech sup == wonderful, sales team == the debbil.