Dell is still stupid

[gwynhefar]

Got a call from the Dell technician today, who seemed to think I was being unreasonable because I refused to *take time off work* to meet him so he could install the *fifth piece* of replacement hardware on my computer. Dell has also been sending me annoying automated phone calls reminding me to return the old parts that were replaced, something I don't intend to do until I have a functioning computer. They can have their pieces back when I'm sure that they won't be needed again.

I am so sick of this. Last time I talked to someone at their technical support I asked to be transferred to a supervisor and my call was promptly dropped. I don't know for sure that was intentional, but I wouldn't be surprised. They've really screwed themselves with this. I've been buying Dell computers for years, and I honestly believe that the problems I've been having with this computer are the exception rather than the norm. Since I never had to have prolonged contact with their technical support before this, I would actually have recommended them. Their computers are usually pretty good. Now I know, however, that their customer service sucks donkey's ass, and I intend to tell everyone I know to avoid them like the plague.

I'll be telling them this too - *after* my computer is finally functional and if I ever manage to get myself transferred to a supervisor.

Comments

[opakele.livejournal.com]

I had my 'large computer provider' nightmare with Gateway ten years ago. When Gateway went away (as I cheered their demise), and Dell emerged I avoided them like the plague.

My last laptop was an Acer and I loved it. I talked to a human technican when I called for help. My new laptop is an ASUS. I haven't had to call tech support yet. I love the laptop.